Changes – Returns
Refunds will be made according to the payment method chosen by the user / customer / buyer when purchasing the respective product.
The refund will be paid only to the specific person who completed the purchase and paid the corresponding amount.
More specifically, the return of products charged by our company is accepted in the following cases:
1. In case our company does not execute the order correctly through reneta.gr (error during the registration of the order, the invoicing or the shipment). In this case, the customer should not accept to receive the product. The products must be returned in excellent condition, completely sealed and packaged, without being used and without any damage. The products must be returned in their original packaging (box, etc.).
2. In the event that upon receipt, the customer identifies any defect in the product which is directly related to its essential ingredients, packaging or product quality and which is obviously not attributed to the customer's fault or misuse or misuse product, our company will replace the defective product. The user must inform us in writing by sending an e-mail, accompanied by photos, to firstname.lastname@example.org within 48 hours of receipt of the defective product (s), otherwise the customer explicitly and unconditionally accepts that he loses the right to return without any ex-post rights. Defective products must be returned directly to the company in excellent condition and with all the contents of the original packaging in order to be entitled to a refund or replacement of the product. The decision to identify the defect and replace the product or refund your money will be at the discretion of our company. Once your respective claim for a defective product is approved, our company will proceed with its replacement or the refund of the money paid for its purchase within fourteen (14) calendar days from the receipt of the respective product.
Any shipping costs for the replacement of the products as well as for the return of the defective products or for the return of products due to incorrect registration of your order through the fault of our company, will be borne by us. In any case you have simply changed your mind about your purchase (Right of Withdrawal), you are entitled and free to withdraw within 14 calendar days of receipt by sending an email to email@example.com. The products must be returned in excellent condition, completely sealed and packaged, without being used and without any damage. The products must be returned in their original packaging (box, etc.). Our company will refund your money within 14 calendar days of receiving your product and will pay you with the same payment method you chose at the initial time of your transaction. (If the payment method was cash on delivery, then you must notify us of a bank account in order for us to send you the money).
The cost of returning the product in this case is borne entirely by you. In case you do not meet any of the above conditions, or if the product has been processed or is not refundable, we reserve the right not to accept your withdrawal.